Refund Policy

1. 7-Day Refund (Before Activation Only)

If your access has not been activated within 7 calendar days of purchase, you may request a full refund. The refund amount equals the amount actually paid, excluding payment processor fees.

To request a refund, submit via the live chat at the bottom-right corner with your order number and payment receipt — you will receive a ticket number (e.g. SP-20261104-A1B2) for tracking. Support will verify and process the refund through the original payment channel.

2. No Refund After Activation

Once access is activated — meaning you have used any paid feature, including but not limited to: practicing paid questions or taking mock exams — refunds are not available. Activation time is determined by system records; online payments activate immediately on success.

3. Dispute Resolution

If you encounter payment errors, duplicate charges, or amount discrepancies, submit via the live chat (bottom-right) for manual resolution — a ticket number is generated for tracking. Support will review order records and payment channel callbacks, and resolve the issue within reasonable bounds.

4. Special Circumstances

If service is interrupted due to force majeure (natural disasters, regulatory changes, etc.), a proportional refund based on remaining usage days will be issued.

This policy is governed by the site operator and is not affiliated with or endorsed by ACAMS.

5. Flagship Plan: Free Renewal Until You Pass

If you purchased the 12-month Flagship plan and your access expires before you pass the CAMS exam, submit via the live chat (bottom-right) with proof of your exam sitting (registration record or result notice) and keep the ticket number you receive — your access will be renewed free of charge until you pass.

This is a renewal commitment, not a refund. It applies alongside Section 2 (no refund after activation); renewal length is granted per approved request.