Refund Policy

1. 7-Day Refund (Before Activation Only)

If your access has not been activated within 7 calendar days of purchase, you may request a full refund.

To request a refund, submit via the live chat at the bottom-right corner with your order number and payment receipt — you will receive a ticket number (e.g. SP-20261104-A1B2) for tracking.

2. No Refund After Activation

Once access is activated, refunds are not available. Activation time is determined by system records; online payments activate immediately on success.

3. Dispute Resolution

If you encounter payment errors, duplicate charges, or amount discrepancies, submit via the live chat (bottom-right) for manual resolution — a ticket number is generated for tracking.

4. Special Circumstances

If service is interrupted due to force majeure, a proportional refund based on remaining usage days will be issued.

This policy is governed by the site operator and is not affiliated with or endorsed by ACAMS.

5. Flagship Plan: Free Renewal Until You Pass

If you purchased the 12-month Flagship plan and your access expires before you pass the CAMS exam, submit via the live chat (bottom-right) with proof of your exam sitting (registration record or result notice) and keep the ticket number you receive — your access will be renewed free of charge until you pass.

This is a renewal commitment, not a refund. It applies alongside Section 2 (no refund after activation); renewal length is granted per approved request.